Frequently Asked Questions
When is the best time to hire movers?
It really all depends on your situation. Summer is generally the busiest, with rates a little bit higher than winter. Also, summer has better weather which is ideal for moving. However, circumstances are different for each person – the best time to hire movers is when you need them.
How do estimates work?
An estimate is an educated guess as to how long your move should take (for local moves) since they are hourly. Also, how much your belongings may weigh (for long distance moves). The customer will give as much information regarding their move as they can, such as: inventory of furniture and items, potential box counts, and access at either location. Our experienced estimators will do their best to not only estimate the amount of time, but give you a little extra time or buffer. If they finish sooner than estimated, or you weigh less than anticipated, we simply bill less than you were estimated!
We can do estimates via phone, e-mail, Facebook messenger, Facetime, and of course in person as requested.
How far in advance should I contact a moving company?
Burly Boyz Moving & Storage always suggests at least a month in advance. Most importantly, when you have a moving date or dates in mind – whether it be a month or two months in advance, always begin contacting movers as soon as you are ready to hire them. If you book in advance, you can reserve your movers for that day, guaranteeing availability. Often times, if you book early enough (IE: book a move in winter for a move in spring or summer) we will generally honor the rates at the time of booking!
What about insurance and WCB?
Our movers are fully insured with WCB. For your belongings, each move has a very basic insurance included. On the date of your move, we will offer you a premium insurance plan. Sometimes, customers will already have insurance for belongings while moving or in transit – always check with your insurance company, credit cards or any other premium services you may have. If all fails, we will provide you a full replacement value insurance at a very low cost. Otherwise, a basic insurance is always included in the price of each move.
How long does moving take?
This is a good question with many variables. It all depends on how many belongings you have as well as what access is like at either end. For example, a standard ’3 bedroom’ can take 3 movers anywhere from 4 to 7 hours depending on item ownership. The movers will always spend their first portion of time providing blanketing and protection to all your goods before loading, including placing runners and mats on the walk-ways. For long distance moves, depending where or how far you are going – the wait can be anywhere from a day or two, to a few weeks. Your estimator will give you very precise expectations regarding the length of your move.
How much will my move cost?
This is another good question with many variables. Standard local moves are simply hourly – in fact we bill incrementally (every 15 minutes) ensuring you will only ever be billed what was worked. For long distance moves which are determined by weight, again, it depends on how much you weigh and how far you are going. Your estimators will be able to provide you accurate cost expectations for your move, since each move is unique – we treat them all differently.
How do I pay for the moving services?
Generally we require a deposit to reserve your truck and movers. This deposit is then fully applied to your move. Once the move is over, we take all forms of payment – debit, credit, cash and even E-Transfer. For long distance moves, the same deposit requirements apply – but in this case we require 50% of the deposit on the date of pickup, and the remaining on delivery.
How do we know you are reputable?
According to Google we are one of the highest rated moving companies in Canada. These reviews from all across the web, including Facebook and other moving review sites come from customers just like you. Much like any other type of service, we are constantly scrutinized by the public in the quality of our service. We strive to always be our best and do things differently to stay ahead of competition. We are also A+ with the Better Business Bureau over 10 years of business and rated Top 3 and Top 5 moving companies all across the web. Do your research, whether you decide to use Burly Boyz Moving & Storage or not, as some companies might have unbeatable prices – however they are rated F with the Better Business Bureau and a very poor reputation. You can find this information with a simple Google search on each company.
When Should I Empty My Refrigerator And Freezer?
Our movers typically load your fridge or freezer onto the truck, towards the end of the job. This ensures the fridge and freezer will be some of the first items unloaded at the drop off. All food must be emptied from the fridge and freezer. It is a good idea to have a cooler available for packing these items on the morning of your move. Unfortunately, our moving company is not permitted to carry food or perishables.
How Many Boxes Will I Need To Do My Packing?
Often times, the amount of boxes required for a relocation is underestimated. Below is an indicator of approximately how many boxes you may need to pack depending on the size of your home. Please note that this may vary depending on how many possessions you have. Whole house pack indicator: One bedroom apartment: 45 boxes Three bedroom house: 125 boxes Kitchen pack indicator: Small kitchen approx.: 18 boxes Large kitchen approx.: 35 boxes.
Can The Movers Disassemble My Beds?
All of our trucks, are all equipped with the necessary tools, for our movers to attend to basic dismantling and reassembly of furniture items including: bed headboards and bed frames, shelving, desks, tables and other standard residential and office furniture items.
Do You Move BBQ’s And How Should I Prepare My BBQ?
Yes we move BBQ’s. First you must remove the propane tank, unfortunately, our moving company cannot transport propane tanks. Make sure your BBQ is clean or has a cover to protect against dirtying any other items in the truck.
What Can I Do To Ensure That My Belongings End Up In The Correct Room?
Can I Help The Movers?
Our movers are highly trained moving professionals, and while your offer to help is appreciated, your assistance may actually end up hindering progress. You could end up injuring yourself or others, or cause damage to items, items which will then be voided from our guarantee.
Should I Tip The Movers?
Can I leave things in my dresser?
Usually it’s more than just clothes in your dresser and even if it’s not, those extra items make a dresser very heavy. We suggest packing your items in a wardrobe box, moving box or suitecase.
Do the Movers Take Breaks?
Our team works really hard to get your job done on time. But just like you at your job, they need to take a 5-10 minute break every now and then, catch their breath and have a drink. If they do stop for lunch in between load and unload, they stop the clock so that you aren’t paying for this time.
Ready for an estimate?
We'll be happy to assist you with all your moving and storage needs.